Business ain’t what it used to be. There are companies out there that simply don’t get it. They scream from the mountaintops about the ‘value’ they place in their customers only to disappoint when they prove otherwise with their actions. It’s what we call the one-two punch of customer service.

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Today I was awestruck. Yesterday I was dumbfounded. And it all had to do with interactions with a couple of Brokers under very different circumstances.

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